Frequently Asked Questions
At Noona Social, we like to geek out on making processes as easy as possible.
Our in-depth questionnaire will ask you a series of questions to better understand your business and goals.
We’ll review your brand, goals, target audience and tone, so we make sure we don’t miss the mark!
Absolutely! We encourage our clients to post more product-specific posts that require more details about your service or product through the portal or directly on your social media channels. Nobody knows your business better than you do!
If your monthly membership payment is declined, we will let you know via email so you can restore your membership. You’ll have 7 days to fix the issue before losing access to your benefits.
If you update your payment info during this time, your membership should be automatically restored during our next attempt to charge your payment method.
We have a team of qualified content specialists and strategists, putting together comprehensive plans that get you the attention and the business you deserve.
Our specialists are college-educated, professionally-trained, social media experts that spend hours on the web looking for relevant and optimal content in order to connect with your businesses’ audience in a meaningful and personal way. We take individual concern for each of our clients’ needs and believe you will notice the quality of the content we produce.
Noona Social strictly caters to small business owners who need social media management but have a limited budget. Noona Social is owned and operated by the corporate company, SKY Marketing. SKY Marketing is a full-service marketing consulting company offering customized content tailored to your business needs. Please fill out the inquiry form for your custom digital marketing needs!
Absolutely! All content is created in advance. You will receive a full list of all the posts for the following month that you can approve directly in the portal.
For example, if we are in January, we will create all February posts. So it is always important to inform us ahead of time if you would like us to post about an upcoming event or special promotion.
**If we do not hear from you within 72 hours, we will post them without your approval.
We believe in earning your business each month. If you are not fully satisfied with our service, simply give us a 30-day notice by emailing us at [email protected].
You’ll retain access to your data until the end of your subscription period. Please allow up to 5 business days for processing of your request.
We don’t offer refunds except in rare circumstances.
Once you successfully sign up, our onboarding manager will immediately contact you to set up an appointment. Your onboarding manager will help you set up the dashboard, explain all features of dashboard, help you add your social profiles, understand your business thoroughly, and help you fill out the questionnaire for our social content specialist to create posts.
Once you complete the questionnaire, we will start creating the posts.
Noona Social Client Portal supports all key social media networks, including Facebook, Twitter, Instagram, LinkedIn and Google My Business.
Yes, we do support scheduling posts with images to Google My Business so you can keep your locations updated.
However, reports are not available at the moment and will need to be accessed natively.
Currently, in social media history, Instagram does not support links in comments or posts, and doing so appears less professional. But, there is an alternative! The link can be placed in your profile and changed regularly, with a short caption that explains to “Tap the link in bio to learn more/shop etc.”
Our team is happy to work with you to find the best option for your budget and needs. We accept all major credit cards. Please contact us if you prefer to pay by invoice or purchase order.
There are no contracts on our plans and you can cancel at any time with a 30-day notice.